FAQs

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FAQs

I have a booking

I have a booking

What is your cancellation policy?

Can I add on items after booking?

General questions

Will you come upstairs and remove from inside the property?

How can I change my booking?

Do I have to be at home for my collection?

How do I change or add items to my booking?

When do I receive my tracking link?

How can I cancel my booking?

Do I need to be in on the day of collection?

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Tracking queries

The tracking link doesn’t work.

Can I get an ETA for the collection?

What time will the team arrive?

I haven’t received the tracking link.